Shipping + Handling
Stephen Conway (Bookbinders) Ltd is based in the UK, and all items ship from here.
We aim to process and dispatch all orders within 2 - 3 business days
We offer free shipping on all UK orders.
Items below £40 are shipped via Royal Mail 2nd class post as standard. Royal Mail’s estimated delivery times for this service are within 3 to 5 working days of dispatch.
Orders £40 and above are sent Royal Mail Special Delivery, with a Next Day estimated delivery time. If you wish to upgrade your delivery method please contact us before ordering.
All orders come with insurance.
International (USA & EU)
Please contact us for a shipping estimate.
We will usually send international orders via Royal Mail International Tracked. Royal Mail aim to deliver items to Europe within 3 to 5 working after posting and rest of world destinations within 6 to 7 working days after posting.
We may use other carriers for Heavy/Bulky Items.
All orders are tracked and come with insurance.
Buyers are responsible for any customs charges, taxes and/or duties that may be owed.
We gladly accept returns. You must contact us within 14 days of delivery and send items back within 30 days of delivery. We will refund you within 14 days of receiving the returned goods.
Items must be returned in their original condition. If items are returned damaged the buyer is responsible for any loss in value, which will be deducted from the amount refunded.
Buyers are responsible for return postage costs. We recommend you obtain proof of postage for returned items.
Damaged or Incomplete Goods
If your order should arrive damaged or incomplete please contact us within 14 days of delivery and we will arrange a full refund or replacement.
We do not process exchanges. You will need to request a return (see above) then place an order for the new item.